Club Monaco Reviews

Multiple attempts to reach out to their chat, utilize tracking feature is to not avail. Even the phone, it's like no one is working.

No updates on my order, no tracking after two weeks since I placed order.

I'd give 0 stars if I could, but Club Monaco clearly doesn't care about customer service anyway so this is probably a waste of time but it makes me feel better. Ordered a pair of pants about a week ago - when I click the link in my email it still shows "Order Processing" yet when I look for my order through their order tracker on their website, it can't even find my order. As others here, no answer to my phone calls, their text service gave me an auto-response that they were closed even though it was well within their working hours and their online chat is useless as no one responds. Basically, you either buy in store with this company or not at all. If you order online, you won't get your order nor will you receive any type of support.

1) There customer service is terrible, waited for over 25 minutes no support.
2) Live in NJ there is no tax on clothing and they are charging tax, which means I need to go to the store or call my credit card service to get the tax money back.
3) Order was placed over a week ago still has not been shipped.

Absolute scam of a horrendous company. They are currently refusing to hi or gift cards. I have $300+ in gift card funds and they will simply not allow me to use it in store nor on the website. When I’ve explained that this is literally stealing from customers and violating a contact, they’ve been unresponsive.

Terrible company. On their website there is no mention whatsoever of a restocking fee, but when i brought the item into the store, they charged an exorbitant amount for this. Stay away from this company.

Stay away from the Rideau CM Store. Very poor client service experience. The staff is rude, and it's difficult to make a refund because of irregular store hours (I had to make a trip three times with no luck). Also, they give gift cards instead of money refunds if you paid with PayPal online, which is unacceptable. Will not be going back or recommending to friends.

I was a longtime customer of Club Monaco, and since today I have decided to boycott them...
For curbside pickup, customers need to call the store in advance to make the arrangements. I called them yesterday to make sure my stuff is ready to pick up for today (Sunday Jan 31st), As suggested by their agent, I also called them today when I was on my way to the store to notify them 30 min in advance. I called the store more than 10 times - almost the entire way heading there - and no one answered the phone. When I got there in front of the door steps, called them again several more times and received no answer. Then, while I was totally frustrated because of waiting too long at cold weather, pushed the bell and knocked the door, at which time a guy and a girl appeared behind the closed door showing me with their hands that they could not open the door and I should make a phone call with them! At that time, when I called the store again, they picked up he phone eventually with no explanation on why they were not responsive the last times. When the girl brought my package out, although she realized how frustrated I am, she did not even apologize for the poor service... These sales staff have not even learned how to deal with a frustrated customer!

I wish I could give 0 on this review

I am a longtime customer of Club Monaco and their online service have just made me decided never to buy through them again.

Long story short, I reported a lost package and the package showed up after they refunded me. So I contacted CB and the representative Mindee told me that I will be re-billed (totally understandable) and I will not be able to return one of the sweatshirt (does not fit me) within my order since it was billed and rebilled. The website clearly indicates that refund are allowed within 30 days and if the item has not been washed, worn, or altered. She even made a lie saying all the stores in Canada are closed and therefore I cannot return the item. I called my local store right away and they told me their hours of operations are not effected by the pandemic ! Nice try trying to giving out misleading information ! Her attitude was extremely impolite and rude. I have the transcript of our conversation so email me if you want to further investigate.

If I could give it zero stars I would, ordered two tops two months ago still no sign. emailed them a few times nothing back from them. STAY AWAY STAY AWAY Terrible 😡

One top arrived today, ordered a large but got a XXL. You had one job lads 😡

I got a silk jumpsuit. The color is so unique. And the style is amazing. Great quality : )